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SHIPPING INFORMATION
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ORDER INFORMATION
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RETURN POLICY
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ADDITONAL INFORMATION
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SALES TAX
EncoreGallery.us is required to collect sales tax for items shipped to destinations in the United States. As of July 1, 2019, Build.com collects sales tax in all U.S. states unless a valid Sales & Use Tax Resale Certificate is presented prior to purchase.
Tax-Exempt Customers
Customers claiming Sales Tax Exempt status must provide proof of tax exemption from the state that purchases are being shipped to.
On your Account Details Page, click the 'Go to TTR' button and follow the prompts to get the correct certificates for the states you're exempt in. Everything can be filled out online and approved quickly. Once approved you'll check out tax free. If you have further questions contact a Build.com representative at 800-375-3403, or email info@encoregallery.us.
If Sales Tax has been charged on a recent order and you need to take advantage of your previously established tax exempt status, please ensure that the exemption on file is current and for the state that you shipped to. Visit your Account Details Page, clicking the 'Go to TTR' button and address any incomplete or expired certificates and submit. Once submitted, email BLD-Taxexempt@Ferguson.com to facilitate a refund. If you have further questions contact a Build.com representative at 800-375-3403, or email info@encoregallery.us
United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, on your Account Details Page, click the 'Go to TTR' button and follow the prompts to select the states you're shipping too. Supply one of the following and submit.
- Federal tax ID certificate
- Certificate of exempt status
- Government Voucher
- Check from the U.S. Government payable to Build.com
Everything can be filled out online and approved quickly. Once approved you'll check out tax free.
